Effective Date: February 17, 2026
These Terms of Service ("Terms") constitute a binding agreement between GovGuard Inc. ("GovGuard," "we," or "us") and the customer or user identified in the applicable Order Form or account registration ("Customer" or "you").
The Service is software that assists government teams with public records and FOIA workflows, including search, redaction assistance, response drafting, and request management. By accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an agency, municipality, or other entity, you represent that you have the authority to bind that entity.
1.1 Access Rights: Subject to these Terms and payment of applicable fees, GovGuard grants Customer a non-exclusive, non-transferable right to access and use the Service for its internal business purposes during the subscription term.
1.2 Authorized Users: Customer is responsible for maintaining the confidentiality of account credentials and for all activity conducted under its account, including actions taken by its employees, contractors, or agents ("Authorized Users").
1.3 Acceptable Use: Customer shall not (a) reverse engineer the Service; (b) use the Service to build a competing product; (c) use the Service for any unlawful purpose or in violation of applicable law; or (d) upload information that the Customer is not authorized to process through the Service.
2.1 Customer Data: Customer retains all ownership rights to the documents, records, and other information uploaded to or generated through the Service on its behalf ("Customer Data"). Customer grants GovGuard a limited license to host, process, and use Customer Data solely to provide and support the Service.
2.2 GovGuard IP: GovGuard retains all rights, title, and interest in the Service, including the underlying software, models, and interfaces. No rights are granted except as expressly set forth in these Terms.
Fees, billing frequency, and payment terms are set forth in the applicable Order Form or order documentation. Where Customer is a government entity, payment obligations may be subject to the availability of appropriated funds; Customer agrees to notify GovGuard promptly if funds are not appropriated for a renewal term.
The Service uses artificial intelligence to assist with tasks such as search, redaction, and response drafting. AI-assisted outputs are provided to support Customer's workflow and are not a substitute for human review or legal judgment.
Customer is responsible for reviewing all outputs, redactions, and final disclosures before release. Customer is also responsible for ensuring that its use of the Service complies with all applicable public records laws, FOIA laws, privacy laws, procurement rules, and Customer's internal policies. GovGuard does not provide legal advice.
Each party agrees to protect the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information of similar sensitivity, and in any event no less than reasonable care. GovGuard maintains reasonable technical and organizational safeguards designed to protect Customer Data; further detail is provided in our Privacy Policy.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, GOVGUARD DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. GOVGUARD DOES NOT WARRANT THAT THE SERVICE OR ITS OUTPUTS WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO GOVGUARD IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These Terms remain in effect for the duration of the subscription. Either party may terminate for material breach if the breach is not cured within thirty (30) days of written notice. Upon termination, Customer may request a reasonable export of its Customer Data in accordance with the Service's standard export functionality.
GovGuard may update these Terms from time to time. If changes are material, we will provide reasonable notice (for example, via email or in-product notice). Continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes.
For questions regarding these Terms, please contact us at support@govguard.com.